You may return your most new, unworn, unwashed, undamaged items (free of any stains from makeup, deodorant, or wear) within 7 days from the day you receive your package. This policy begins on the initial delivery attempt. All Dephabulos tags and product tags must be attached. We will not honor your return without a tag. Once we receive your package, we will inspect it and issue you an online credit via email as an E-gift card. (minus shipping fees.) We do not offer money-back refunds. it takes about 5-10 business days to process your online store credit for returns.

We will only issue credit for packages if the customer provides tracking information and shows delivered to our address provided. Many times customers claim they have returned the package but have no proof the item was sent back, therefore, for the customer’s security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions. Below are items that are non-returnable

  • Final sales items are non-refundable

  • Face Masks

  • Gift Cards can not be redemeed for cash

  • Bags

  • Hats or Hair Accessories

  • Intimates, Tights or Hosiery

  • Jewelry

  • Grooming and Beauty products cannot be returned

  • Personalized or Custom made-to-order items

  • Swimwear missing, unattached sanitary liner or hygiene seal

  • **Shoes must be tried on indoors.

  • **Items returned in poor condition will be sent back to the customer as Final Sale.

  • ** Initial shipping cost are non-refundable


Please first contact us via email at : or before sending back any merchandise. A return shipping address will be emailed to you. Please Include your name used to order, the order number, and also the reason for your returns. The customer is responsible for shipping costs. Dephabulos is not liable for any merchandise shipped without contacting us first.

Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customers will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.


Unfortunately, we are currently unable to process exchanges or refund for our Exclusive . You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps WRITTEN WITH RED INK


Online store credit codes will expire 5 years from the date issued. If your order is a little more than your store card is worth, an additional form of payment will be required at checkout. Your use of the Gift Card constitutes your agreement to our Terms & Conditions.


Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.


Once an order has been placed it cannot be canceled.


We cannot add additional items to your order once it has been processed. If it is within 12 hours of your previous order, contact our customer service team at

( email: immediately and include both order numbers in your message.

Our customer service team must be contacted first ( before sending any merchandise.